Serving Winston-Salem and beyond Air Conditioning Repair Company Winston-Salem

The Four-Man Crew Was Excellent Mar 25, 2026

After Tyler came initially, the four-man crew that came to redo our plumbing were excellent! They answered our questions and left our home clean of all debris that they generated in the repairs.

Pamela Giardina

Fast HVAC Service Mar 25, 2026

Fast service to evaluate our HVAC system issues. Professional, knowledgeable, and timely.

Laura Tanley

Did a great job fixing it Mar 25, 2026

Tyler found the problem and did a great job fixing it. He was very courteous and knowledgeable.

Wanda Simmons

Professional HVAC Maintenance Visit Mar 23, 2026

I scheduled routine maintenance with Pro Plumbing to service my HVAC unit, and Michael was the technician assigned to the job. He communicated with me in advance to let me know he was on his way, arrived on time, and conducted himself in a professional manner throughout the visit. He clearly explained everything he was doing and was transparent about the cost, as well as potential issues to monitor in the future due to the age of the unit. I would definitely do business with them again.

Amir Henry

Did an Excellent Job Mar 21, 2026

Toby was in today to fix my water heaters. Did an excellent job! A+

David Rusch

Professional, Knowledgeable, and On Time Mar 18, 2026

Jason was professional, knowledgeable, and on time. Courteous and finished the job promptly!

Michael Cates

Great job Mar 18, 2026

Marcus was very nice about replacing the light fixture. Great job.

Donald or Gretchen Crogan

Great work! Nice people! Mar 17, 2026

Great work! Nice people and very easy to work with! They were professional, explained things very clearly and politely! They were awesome! Thank you.

Cindy Daniel

Very professional and courteous Mar 17, 2026

Nathan (plus Noah and Austin) were very professional, courteous, and thorough in completing the installation of a split unit. I would highly recommend Pro Plumbing for this type of project.

Juan Pagan

The Epitome of Customer Service Mar 16, 2026

If anybody should need a good plumber pronto, I recommend these folks. Arthur and his assistant are the epitome of customer service.

Chip Jones

I would definitely recommend Pro Plumbing Mar 14, 2026

Technician arrived on time and proceeded to address my concerns. He thoroughly checked out the equipment to ensure there were no problems. I would definitely recommend Pro Plumbing Air and Electric. Ricky & Donna Burleson

Ricky Burleson

Very Clean and Professional Mar 10, 2026

He was fast and efficient, also gave me a good quote on the systems. Very clean and professional. They were fast and efficient, put my new system in and is working just fine. The whole crew were very professional and polite. Answer all my questions also brought me an air conditioner while the other one was down. I myself are very pleased the way they handle things I do highly recommend them.

Mark Thum

Expressed Real Concern Mar 10, 2026

Expressed real concern that the job was well done. Also great follow-up. Today's repair man, Jacob Jackson. He took time to explain the problem in words I could understand. Most repair people do not do that, so many thanks.

Sharon Phelps

Very professional and competent Mar 9, 2026

We needed to know our generator would come on in this storm. Joshua Walker was very professional, competent, came in, talked with my husband, and made sure it was online and ready if the power goes out. We got on a maintenance plan so we save 20% for every call, no matter what the service need is, and it was a great value. I felt good about the technicians, their expertise, the quality of service and courtesy; I would highly recommend them.

Marcia Secrest

Technician Was Well Prepared Mar 8, 2026

Technician was well prepared, very thorough, and answered all my questions.

Andrew Probert

Prompt, Knowledgeable, and Courteous Mar 6, 2026

Rafael Perez was everything you would expect from a service technician. He was prompt, knowledgeable, and courteous. Rafael stayed on task. He explained the service he completed with photos.

Mary F Jackson

Very informative and respectful Mar 3, 2026

Tyler and Ryan were very informative with all that needed to be done. I was asking lots of questions, and they both answered them with satisfaction. I was very pleased with how they handled their manners and respect of my home. I informed them I had carpet near the area they needed to estimate, and they came prepared with their shoe covers. Thank you, Tyler and Ryan. I hope you have a great day.

Cynthia Butler

I Highly Recommend Pro Plumbing & Electric Mar 2, 2026

Jeff Byerly came to give a generator estimate. Thorough, knowledgeable, very pleasant experience. Installers, led by Josh, Austin and some others, were equally as good. I highly recommend Pro Plumbing & Electric!

Don Shaw

Josh went above and beyond Feb 27, 2026

I would’ve given 5 stars if the communications during my struggle was better. I even sent text too and never received a response. As far as the work that Josh did, he went above and beyond and took care of it in one day.

Ricky M.

Michael McDonald Is Absolutely Outstanding Feb 25, 2026

Michael McDonald is absolutely outstanding at his job. He fully understands the importance of his customers understanding what they need and why. If your customers are not happy, you will soon be out of business. You should do what it takes to keep Michael happy with your company. Actually, Austin Poe came out today and I was very pleased with the experience. I always enjoy seeing Michael as well. Electrical inspection was the service I received.

Larry Tesh

Kenny Was Just Wonderful Feb 24, 2026

Kenny was just wonderful. Very knowledgeable, knew what he was talking about. Answered all the questions that I asked. Very easy to talk to. Talking to him was almost like talking to a member of my family. If you go with Pro Plumbing for anything that you may need, I would highly suggest asking if you get him to be the one to come out.

Yvonne Stanford

Justin Is the Best Feb 24, 2026

Very helpful. Justin is the best, answered all my concerns, and walked me through the steps. I would say yes if any ask for a company.

Rita Watson

Very Professional and Went the Extra Effort Feb 24, 2026

Price was higher than I wanted, but he was patient with my desire to learn more so I could do it myself if there is another time I need to do this. Good tips on need for annual draining to extend life of a water heater. He was very professional and went the extra effort at the last minute to get the part required to fix it the same day. Polite and knowledgeable and willing to educate customers are great traits. Greg

Greg Allen

Prompt Service and Professional Tech Feb 24, 2026

The service visit was prompt after calling and it was easy to predict the tech's arrival. Michael was pleasant and professional. Our issue required a part that was very difficult to acquire and install, but it was accomplished in no time and our heat is back to being perfectly toasty.

Dakota Raney

Pro Plumbing and Tyler Were Excellent Feb 24, 2026

Pro Plumbing and Tyler were excellent. Spent a lot of time helping with my questions and giving feedback and suggestions. Would recommend them to anyone. Chuck Flynn Tyler came back out today to get gas log measurements, 02/24/2026. Once again, he was courteous, professional, and knowledgeable. Stephen Whittington, who came out the first time for the estimate, which I accepted, was excellent as well.

Charles Flynn

Tyler was exceptional Feb 23, 2026

Tyler was exceptional. He was informative and explained my options clearly. He discussed options that I had and the pros and cons of each option.

Steve VanGorder

Did a great job Feb 23, 2026

Emanuel Figaroa and Justin Robinson did a great job, diagnosed the problem for cheap, gave a quote, and gave me free tips on other unrelated things I should fix if I don't want very expensive problems later on down the line. Will be procuring their services again!

mykal

Michael Did a Fantastic Job Feb 23, 2026

This was part of my annual home checkup, and Michael did a fantastic job and notified me of any problems that could occur in the near future. Great job!

LARRY HERNDON

Polite and knowledgeable Feb 23, 2026

Justin and partner were polite and knowledgeable. We would recommend both your company and them. We have always gotten excellent service from your company.

Bob Boyer

He was very nice and professional Feb 22, 2026

I had a plumber serviceman come check out my plumbing just to see if anything is wrong with it. Anyway, he gave me a price on replacement of some old PVC. Man, prices sound so much higher when you aren’t working. But I’ll do without until I have to get it fixed. I was happy with my plumber; he was very nice and professional. Thank you Pro Plumbing for everything. I appreciate all you do. And had to have a serviceman come after hours because I had no heat. He stayed till he got my heat going and explained everything to me. He was wonderful too. Thank you for your time and for getting me heat. A great serviceman who came to see me today and explain to me why my air system is leaking water on the floor and getting it wet. He was so nice. I will have to get it replaced, which I’m not happy about, but I know I need a new system. He explained to me what was going on and what needed to be done. He was very knowledgeable and very kind. This company has been taking care of my heating and air service for many years. Sawyer did a great job. Thank you. I had a kind young man come see me and fix my heat. He was very kind and knowledgeable, and very thorough. Thank you, Michael, you can come back any time. You were wonderful. I’m always thankful for my heat when it’s cold. You’re a blessing.

Bonnie Beaver