Jeff was assigned to help with my toilet issue. He was very nice, polite, and professional. My son flushed a toy down my upstairs toilet and Jeff informed me that he would need to pull my toilet to remove the item. He provided me with a reasonable cost upfront, and did great work! He even replaced some extra parts with no added cost. He finished in record time, and cleaned his mess and was out the door in no time. I would definitely recommend Pro Plumbing Heating and Air!